My motto, as taught to me by my wife, is that your relationship is like a business. With that said, I think we can all agree that one of the most important aspects of business is superior customer service. So why is the Customer Service so bad in many relationships?
Here are just a couple bad business and bad relationship practices.
Do you keep your wife or husband on hold? Most horrible customer service is based on wait times relating to automated systems or long lines. This is a cold process that excludes good human interaction. Make sure that your not anything like that automated phone service that we all hate. Your better half would like a human please! So, stop what you are doing and answer your phone when they call.
Do you over promise and under deliver? A huge mistake that is made by many individuals in business is making promises that they can’t keep just to make a sale. Do not make this same mistake when it comes to your relationship. Of course things will change, just make sure you provide the goods that was sold to your partner from day one.
Where is your follow through? After a sale, don’t brush your hands off and collect a check thinking you have done your job. After the sale, your job has just started. This is no different than over promising and under delivering. In good business, you wouldn’t sell a product then forget to deliver it! Once your relationship starts, don’t let the romance die, or the I LOVE YOU’s go away, or the sweet text messages stop…follow through from Concept To Completion. (Gratuitous Phillip Deems brand plug)
Your relationship as a business is more important than any Fortune 500 running today. Spend more time working on being the CEO of a successful relationship. Focus on what makes you successful at work…then apply the same principles at home. It’s that simple.
How many bad business and bad relationship practices can you add to this list. I want to hear from you.