I am taking a breather from preaching LOVE this week and moving into a little bit of…let’s just say…ummmmm…HATE.
I HATE bad customer service. I HATE it with a passion and I can tell you I am pretty liberal in terms of judging a businesses performance. So let me share a quick NO NO story with you.
My wife took her car to a Chrysler dealership to get some work done. (Not the dealership she bought the vehicle from…this is an important point) They proceed to tell her NOTHING in the days that follow. She has to continually call them to get answers on what is going on in terms of progress. So after much time on the phone (a week and a half later) Angela gets her car back. Great right…not so bad. WAIT.
I proceed to follow Angela out of the parking lot of the car dealership that fixed her car and what do I see over the license plate of my wife’s car. A plate cover promoting the car dealership we are leaving. Wait, let me restate something here! They took my wife’s license plate off of her car and added a license plate cover over it that promotes their dealership. ARE YOU KIDDING ME?
There are many things wrong here, but let’s just point out a few.
That my friend is BAD CUSTOMER SERVICE. That my friend is a NO NO! Here is what I suggest for any Car Dealership that may be reading this. (By the way I have many friends in the industry. They are not all like this)
As consumers, we should demand fantastic customer service. A business is only as good as its reputation and I know one car dealership whose good reputation is now at stake.